POSITION SUMMARY: Responsible for maintaining production flow and meeting or exceeding production goals.
Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards.
Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap.
Responsible for maintaining secure operations in opening and closing the stores.
Maintain a safe and clean worksite and promote guidelines and processes.
Works with Manager in supervising and providing training opportunities to employees.
EDUCATION / EXPERIENCE:
· 6 months Goodwill or supervisory experience required
· High School/GED preferred
QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE:
· Ability to supervise and motivate employees.
· Ability to handle the needs of barrier/disabled employees in a sensitive and effective manner.
· Ability to communicate appropriately with coworkers and donors
· Ability to operate all equipment necessary to perform their duties
· Ability to accurately operate and balance POS and tagger system
· Ability to handle goods throughout the DSU
· Ability to stand and walk for long periods
· Ability to stoop and bend
· Willing to perform tasks necessary to ensure continuous operations
· Ability to work varied hours and days as business dictates
· Valid Texas driver’s license required
RESPONSIBILITIES & DUTIES:
(E – Essential function of job duties)
· Ensure each customer receives outstanding customer service by promoting a customer friendly environment.
Greet, acknowledge, and express genuine concern for customers and their needs.
(E)
· Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store.
(E)
· Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor.
(E)
· Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
· Merchandise and display items to maintain floor design and store housekeeping (E)
· Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc.
Monitor & train staff to do the same (E)
· Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
· Understand Goodwill Mission programs and follows the “round up” scripting to support the Mission.
Ensure employees are trained and held accountable for “round up” process (E)
· Responsible for consistently monitoring process flow (donated/new goods) and making process improvements as necessary.
(E)
· Display solid product knowledge & value of donated goods.
(E)
· Lead team in conducting regular safety checks (E)
· Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
· Responsible for accurately maintaining records and goals.
(E)
· Assist with floor moves.
Maintain and improve upon merchandising, display maintenance & store housekeeping.
(E)
· Monitor stock & process/replenish merchandise as needed.
(E)
· Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention.
(E)
· Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc.
(E)
· Communicate appropriately & positively with co-workers & others.
(E)
· Coach and educate new staff, as well as provide ongoing training.
· Monitor and report staff productivity, scheduling, and other issues to Manager.
(E)
· Perform other duties & responsibilities as assigned by supervisor.
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