Customer Service Representative

WE HIRE CHAMPIONS! Join Visual Edge It, where technology meets excellence.
We’re embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness.
As a member of our team, you’ll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology.
With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
Job Description: We are seeking a friendly, outgoing, and customer-focused individual to join our team as a Customer Service Agent at our National Smart Center within Visual Edge IT.
As a member of our Smart Center team, you will be responsible for providing exceptional customer service while assisting customers with their inquiries and issues.
This role requires the ability to resolve problems by placing service calls for customers, as well as the ability to multitask and prioritize tasks in a fast-paced environment with exceptional customer satisfaction in mind.
Primary Responsibilities: • Answer incoming calls promptly and courteously.
• Listen to customers’ inquiries and concerns and provide timely and accurate information.
• Process tickets through the helpdesk by redirecting customers to the proper department or placing service calls.
• Place service calls for copy machine hardware, software and maintenance issues.
• Document all customer interactions and maintain accurate records.
• Collaborate with other departments to ensure prompt resolution of customer issues.
• Attend regular training sessions to improve knowledge and skills.
• Other duties as assigned.
Knowledge, Skills and Abilities: Knowledge of: • Basic knowledge of computer hardware and software.
• Microsoft Office suites (Excel and Word).
Ability to: • Prioritize workload and meet deadlines.
• Be a strong communicator, both orally and in writing.
• Be a team-oriented, problem solver who takes ownership of work performed.
Minimum Qualifications: Education and Experience: Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying.
Education: Equivalent to the completion of the twelfth grade.
College degree preferred.
Experience: Two years of experience in a customer service role, preferably in a call center environment.
At Visual Edge IT, we are proud to provide: Work-Life Balance Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and nine paid holidays per year.
We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path We encourage growth from within Visual Edge IT.
We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally.
We also have opportunities to develop talent through training programs.
Insurance Benefits We offer multiple plans to choose from to fit your individual needs.
We offer medical, HSA, dental, vision, short-term disability, long-term disability, voluntary life insurance, employee assistance program, and wellness programs.
We provide all of our employees a $50k life insurance policy at no cost to our team members.
401(k) Visual Edge gives employees access to a 401k program and offers an employer match benefit.
Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
An Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.