*Company Name*
County Waste Service
*About us*
CWS is a locally owned and operated waste removal provider.
Founded by Ethan Kunkel in 2015, the organization has flourished and continues to grow at a healthy pace across all lines of business.
We service a wide range of Residential, Municipal, Commercial, and Environmental customers across 14 counties throughout the Big Country.
*Vision*
"To become the recognized standard for operational excellence, safety, customer satisfaction, community involvement, and ethical leadership that others in our industry are measured.
"
*Mission*
"To grow and prosper by serving God, developing an exceptional team, and providing a proven level of service that holds true to our core values.
"
*Job Summary*
The Customer Service Representative is responsible for providing service to customers on the phone, in person, as well as create and maintain current customer accounts.
*Core Responsibilities*
· Answer inbound calls and resolve customer issues in a timely manner.
· Make outbound customer calls as needed.
· Create new accounts and update existing account information within the customer database.
· Enter payments, assist with basic billing questions, and send notices of expired or declined credit cards.
· Enter customer work orders and associated service charges as needed.
· Assist Residential/Commercial Coordinators to resolve customer issues as they arise.
· Transfer calls to corresponding individuals and supervisors appropriately.
· Review and respond to personal voicemails and emails in a timely manner.
· Provide support to sales, operations staff, and other departments as needed.
· Other duties as assigned.
*Qualifications and Requirements*
· High school diploma or equivalent
· Excellent verbal and written communications skills
· Professional phone and personal demeanor
· Proficiency with Microsoft Office – Word, Excel, Outlook
· Reliable Transportation
*Preferred *
· Payment processing experience.
· Customer service experience.
· Bilingual in English and Spanish.
Job Type: Full-time
Pay: From $15.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 2 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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