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yourdomain > Abilene > customer service > Front Desk

Posted : Saturday, August 17, 2024 11:11 AM

Responsibilities • Responsibilities include: To perform in a pleasant, professional, and efficient manner Front Desk responsibilities achieving timeliness, accuracy of information, and guest satisfaction as required by the brand.
• Please note The working schedule is solely based upon the needs of the hotel business, meaning that the hours worked are directly affected by the hotel's occupancy • Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism • Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management • Demonstrates positive Team spirit, providing assistance to other Team members as necessary to achieve required standards of productivity and guest care • Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures • Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift • Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift • Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards • Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas • Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages • Takes and records reservations accurately and confirms as requested; knows status of reservations on a daily and future basis • Maintains a clean and organized lobby and front desk area • Helps maintain breakfast area with fresh coffee, tea, and breakfast items • Helps keep the area stocked, clean, and organized Benefits • We are hiring immediately, and you can have instant access to earned wages right away through our financial wellness platform • Enjoy discounted hotel stays worldwide! • Employee discount Job Types: Full-time, Part-time Pay: $10.
00 - $11.
00 per hour Benefits: * Employee discount Shift: * 8 hour shift * Day shift * Evening shift * Morning shift * Night shift Weekly day range: * Every weekend * Monday to Friday * Weekends as needed * Weekends only People with a criminal record are encouraged to apply Work Location: In person

• Phone : NA

• Location : 4649 West Houston Harte Expressway, San Angelo, TX

• Post ID: 9144873197


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