Front Desk Guest Services Agent

We are looking for friendly individuals and we are willing to train those with little to no experience.
As a member of the Front Desk Team your responsibilities will include: * Maintain positive guest relations at all times.
No matter how busy it is and/or whatever time of day always acknowledge guests.
Be sure to respond promptly to any inquiries and/or requests.
* When and where possible, anticipate guests’ needs.
* Maintain knowledge at all times of the hotel’s features/services including hours of operation.
* Answer telephone calls within appropriate time considerations and using correct greeting and telephone etiquette.
* Process all guest check-ins/ Process all check-outs with utmost accuracy and efficiency.
* When necessary, obtain information for guest credit/payment method and input into system; collect cash when designated.
* Communicate pertinent guest information to designated departments/personnel (i.
e.
, special requests, amenity delivery).
* Resolve discrepancies on the room status report with Housekeeping.
* Accept and record wake-up call requests.
* Monitor, send and distribute guest faxes.
* Resolve guest complaints, ensuring guest satisfaction.
* Handle overbooked or walked in guests.
* Obtain assigned bank and ensure accuracy of monies.
* Keep bank secure at all times.
* Process corrections and/or adjustments accurately when necessary.
Post miscellaneous incidental charges such as any market charges and/or guest dry cleaning charges.
*Education & Experience:* * Basic computer skills required.
* Must be able to work flexible schedule that may include weekends and holidays.
* Must be able to work days and/or afternoons.
* Willingness to learn and pitch in for night audit (overnights) is favorable.
Job Types: Full-time, Part-time Pay: $11.
00 - $12.
00 per hour Schedule: * 8 hour shift * Day shift * Holidays * Monday to Friday * Night shift * Weekend availability Job Type: Full-time Pay: $12.
50 - $13.
00 per hour Expected hours: 32 – 40 per week Benefits: * Dental insurance * Employee discount * Paid time off * Vision insurance Schedule: * 8 hour shift Work Location: In person