Client Care Coordinator

*Position: Client Care Coordinator* *Objective*: The Client Care Coordinator manages the client/family relationship and sales/service opportunities.
The Client Care Coordinator is expected to perform various duties related to client care, including care consultations with potential clients and family members, Client/ Care Professional introductions, and quality assurance visits with existing clients.
They use consultative sales to determine clients' needs, provide solutions, and create a tailored service plan.
They continuously evaluate the program through ongoing communications and visits to ensure high-quality care, client satisfaction and retention, and sales opportunities to increase service hours.
*Primary Responsibilities:* * Reflect on the core values of Home Instead * and the overall responsibility for the client/family relationship with the office.
* Meet with potential clients and family members to discuss their needs and provide solutions through a service plan.
* Analyze the effectiveness of the services provided to each client occasionally and recognize and pursue opportunities to modify service plans to best support clients' ongoing needs.
* Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
* Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
* Work with other team members to coordinate a client’s care.
* Conduct Client/Care Professional introductions with every new client and Care Professional.
* Create and maintain client and responsible party records documenting all quality assurance meetings.
* Maintain a quality assurance program.
* Plan and execute a schedule ensuring each client has at least one quality assurance visit per (month/quarter).
* Update or change billing rates as appropriate.
* Execute service agreements outlining the contractual relationship between the client and the company.
* Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Professionals, and referral providers/care providers.
* Work with clients and their families on the various issues that may arise to ensure they resolve and receive the services needed.
* Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients, and family members.
* Maintain regular attendance at the office to execute job responsibilities.
* Must adhere to all company policies, procedures, and business ethics codes and ensure they are communicated and implemented within the team.
*Secondary Responsibilities:* * Participate as needed in all Care Professional meetings.
* Conduct Family Education sessions as needed.
* Perform all other functions deemed necessary.
*Critical Numbers:* * Conduct the initial client/Care Professional introduction for every new client.
* Conduct 40 Q.
A.
visits with clients per month.
* Maintain an enlistment rate of sixty percent or more concerning new cliental.
*Education/Experience Requirements:* * College degree preferred.
* One year of experience in home care, health care, or senior-related industry is requested, but an equivalent combination of education and work experience may be considered.
* Must possess a valid driver’s license.
*Supervisory Responsibilities:* * None *Knowledge, Skills, and Abilities:* * Must understand and uphold the policies and procedures established by Home Instead.
* Must demonstrate excellent verbal and written communication skills and the ability to listen effectively.
* Must be able to work independently, maintain the confidentiality of the information, and meet deadlines.
* Must demonstrate practical interpersonal skills, sound judgment, and good decision-making skills.
* Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures.
* Must demonstrate knowledge of the senior care industry.
* Must be able to organize and prioritize daily, monthly, quarterly, and yearly work.
* Establish good working relationships with the franchise owner, office colleagues, Care Professionals, and the community.
* Must have the ability to present a professional appearance and demeanor.
* Must have the ability to operate office equipment.
* Must be patient and pleasant on the telephone.
* Must have computer skills and be proficient in Excel and Word.
* Must have the availability to work evenings or weekends as required.
* Must have the ability to perform duties in a professional office setting.
* Must have the ability to work as a part of a team.
Job Type: Full-time Pay: From $20.
00 per hour Benefits: * Flexible schedule * Opportunities for advancement * Paid time off * Paid training * Professional development assistance * Referral program Schedule: * 5x8 * 8 hour shift * Day shift * Monday to Friday * On call * Weekends as needed Work setting: * Inpatient * In-person * Long term care * Office * Outpatient Experience: * Customer service: 1 year (Required) Work Location: In person