Are you passionate about providing exceptional customer service and ensuring a smooth and memorable experience for our guests? La Quinta Inn & Suites and Candlewood Suites are looking for two Front Desk Agents to join our team.
As a Front Desk Agent, you will be the face of our hotels, welcoming guests and assisting with their needs.
We are currently hiring for a split night audit and 3-11 position.
*Responsibilities:*
* *Guest Check-In and Check-Out:* Greet guests, check them in, and provide a friendly departure experience by processing check-outs efficiently.
* *Reservation Management:* Assist guests with room reservations, inquiries, and changes while ensuring accuracy and following the company's policies and procedures.
* *Customer Service:* Address guest questions, concerns, and special requests, providing information on hotel services, amenities, and local attractions.
* *Payment Handling:* Accurately handle cash, credit card transactions, and billing procedures.
* *Phone and Email Communications:* Handle phone calls and emails in a professional and courteous manner, assisting guests with reservations and inquiries.
* *Guest Support:* Be available to help with guest needs, resolve issues, and provide assistance as required to ensure guest satisfaction.
* *Safety and Security:* Follow safety and security protocols, including monitoring the entry and exit of guests, ensuring the security of guests' personal information, and responding to emergency situations.
* *Shift Reports:* Prepare shift reports, document activities, and relay important information to other staff members.
* *Teamwork:* Collaborate with colleagues and support team members in providing a high level of service and efficiently managing daily hotel operations.
*Requirements:*
* Strong customer service skills
* Excellent communication and interpersonal abilities
* Basic computer skills
* Previous experience in a similar role is a plus
If you are a dedicated and welcoming individual with a passion for customer service, we invite you to apply for the position of Front Desk Agent at La Quinta Inn & Suites and Candlewood Suites.
Join us in providing top-quality hospitality and guest satisfaction.
Job Type: Full-time
Pay: $12.
00 - $13.
00 per hour
Expected hours: 32 – 40 per week
Benefits:
* Paid time off
Schedule:
* Evening shift
* Night shift
* Overnight shift
* Weekends as needed
Work setting:
* In-person
Application Question(s):
* How many years of hotel front desk experience do you have?
* What PMS software are you functional with?
* Do you have reliable transporation?
* Are there any specific days or times that you're unavailable to work?
Work Location: In person
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