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Full Time Customer Service Representative

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Posted : Tuesday, August 06, 2024 08:35 PM

*Job Title: *Full-Time Accounts Representative *Reports to: *San Angelo Branch Operations Manager, AJ Guthrie *You may contact me at: *aj.
guthrie@txcnb.
bank *Overview:* Provides a friendly atmosphere to make the customer feel at ease while opening new checking, savings and CD accounts, answering debit card and online banking questions as well as assisting customers with general account questions by phone and in lobby.
You will prepare documents to be signed by customers on a regular basis; you will utilize programs and tools to prepare this documentation.
The City National Bank of Colorado City, or City National Bank, has been operating since 1900.
We currently have two branches located in Colorado City, Texas and San Angelo, Texas.
Diligently serving our community for 120+ years, founded upon the premise that “principle” comes before “principal”.
*Essential duties:* - Greet every customer that comes in and out of the bank - Provide exceptional customer service to clients in person, over the phone, and via email - Assist customers with inquiries, account maintenance, and problem resolution - Promptly answer phones - Process account paperwork and data entry in an efficient and timely manner - Utilize 10-key typing skills for data entry and record keeping - Maintain knowledge of products, services, and promotions - Identify and prevent fraudulent activities through vigilant monitoring and detection - Maintain physical and or electronic records for audits - Assist customers with accessing their Safe Deposit Boxes - Any other duties that might be necessary to assist our customers with their accounts or accessing necessary banking information.
*Qualifications:* - High School Diploma or equivalent - Previous experience in opening new accounts, preparing account documentation and assisting customers in a bank setting *REQUIRED* - Strong relationship management skills to build rapport with customers and co-workers - Proficient in 10-key typing for accurate data entry - Familiarity with debits, credits, and basic accounting principles - Ability to operate a cash register and handle cash transactions with precision - Excellent math skills for calculating balances, interest rates, and loan payments - Effective communication skills to interact with customers and colleagues professionally - Ability to use sound judgment when routing calls and providing information to callers - Detail-oriented with the ability to multitask in a fast-paced environment - Regular and punctual attendance is *REQUIRED* - Excellent organizational skills - Ability to coordinate with employees across department lines - Completing deadlines within the assigned amount of time - Willingness to continue learning each day to better serve our customers *Work Environment* Qualified applicants must be able to work in a fast- paced environment and exhibit sound judgment in making decisions related to the overall health of the bank.
Position requires extended periods of standing, sitting, and computer use.
In addition, travel between branches for training may be required.
Duties as listed in this description are not meant to be all inclusive and the employer reserves the right to add, alter, or delete duties as seen fit, with or without notice.
\* City National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
In addition to federal law requirements, City National Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
*Schedule:* - Monday to Friday, 8:00am-5:00pm (Full-Time position) - Pay based on experience *Work Location: *San Angelo, TX.
*Benefits:* - Full-Time position benefits can be discussed in more depth at interview, but in general include Paid Flex Time Off, 401k, Health Insurance, Vision Insurance, Dental Insurance.
Job Type: Full-time Pay: $12.
50 - $13.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Experience level: * 2 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person

• Phone : NA

• Location : 2909 Sherwood Way, San Angelo, TX

• Post ID: 9076689890


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