Posted : Tuesday, June 04, 2024 01:12 PM
JOB SUMMARY
The Customer Service Representative is responsible for accepting calls and in-person visits from patients regarding billing related issues.
It is the Customer Service Representative’s responsibility to attempt to resolve or explain the reason for the issue to the satisfaction of the patient.
In addition they accept payments in person and over the phone as well as work very closely with clinics, Resource Assistance and the Eligibility Vendor.
JOB REQUIREMENTS
Minimum Education
High school diploma or equivalent
Minimum Work Experience
1 year
Required Licenses/Certifications
Required Skills, Knowledge, and Abilities
Answer telephones
Compose letters/memorandums
Establish filing systems
Generate reports
Input data into computer programs
Requires extreme diplomacy and tact
Designated Driver
No
OSHA Category
3 - Low Risk
Location: Hendrick Health · BSN Business Services Mngmnt
Schedule: Full Time, Day Shift, 8:00am-5:00 pm
• Phone : NA
• Location : 1900 Pine Street, Abilene, TX
• Post ID: 9001260857
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