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Customer Service Representative

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Posted : Friday, July 05, 2024 08:09 AM

*CSR* For a small loan company based in Texas.
This family owned company was started in April of 1970 and has grown to 6 locations in Texas.
In addition to offering unsecured, personal loans, the company also does Income Tax services.
*Job Purpose:* *To respond to customer’s personal financial needs and maintain a professional and courteous relationship while also satisfying company requirements.
* *Duties:* * Opens customer accounts by taking and processing loan applications and recording account information.
* Maintains customer records by updating account information and taking payments.
* Recommends potential services to management by collecting customer information and analyzing customer needs.
* Prepares service reports by collecting and analyzing customer information.
* Contributes to team effort by accomplishing related results as needed.
* Follows policy and procedures to insure company profitability.
* Initiates customer contact via telephone, text, email, or in person in order to maintain an open dialogue of communication.
* Field collections and skip tracing when needed.
* Growth work, which includes advertising and outside interactions.
* Any requested, legal activity that benefits the company.
*Skills/Qualifications:* Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, bilingual, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.
Job Type: Full-time Pay: From $14.
00 per hour Benefits: * Health insurance Schedule: * 8 hour shift Education: * High school or equivalent (Required) License/Certification: * Driver's License (Required) Work Location: In person

• Phone : NA

• Location : 131 West Twohig Avenue, San Angelo, TX

• Post ID: 9055435644


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